I help HVAC owners turn more calls into booked jobs. I find where calls slip away, fix the first problem myself, and coach your office and techs on the rest. I'm Jim Polito. I've spent 40+ years selling and leading sales teams.
For HVAC owners in Georgetown and the Austin area.
Including after hours and during the summer rush.
Many companies lose opportunities when follow-up stops too soon or never happens. We agree on the timing and number of follow-ups, with a clear owner for each next step.
So the job doesn't depend on who picks up.
If we work together, we agree on a starting baseline, targets, and a weekly scorecard: response time, follow-up completion, calls booked, and estimates sold. You should be able to see what changed, what needs work, and whether I delivered what we agreed.
Career experience in automotive leadership. These figures are team results, not results from First Response Group AI client engagements.
How much business slips away after the first inquiry? When you’re busy running the business, these gaps are easy to miss. Each one can leave a potential customer without a reason to take the next step.
A homeowner with no AC calls three companies. The first one to answer often gets the job. A call back two hours later is too late.
Your tech spent an hour on the estimate. The homeowner has questions, but nobody calls back with answers. The job goes to whoever follows up.
The process lives in your head. One employee handles a conversation well. Another struggles. You step in again, leaving less time to run the business.
A focused review of how customers find your business and take the first step. You get three actionable suggestions and one agreed Google Business Profile improvement, handled or overseen by me. No ongoing partnership required.
Where could your online presence make it easier for customers to find, trust, and contact you?
Your Google Business Profile, available profile data, website, customer reviews, local competitors, and the ease of contacting your business. I identify visible gaps and explain what the evidence supports.
A written assessment with three prioritized, actionable suggestions. Each explains the finding, why it matters, and the recommended next step. You keep the plan whether or not we continue working together.
One agreed Google Business Profile improvement, handled or overseen by me, subject to account access and platform permissions.
Target delivery is approximately seven days after I receive the necessary information and access. We review your plan in a 15-minute walkthrough, then recheck the agreed visibility measure at 30 days.
Detailed sales-process analysis, custom word tracks, team coaching, follow-up systems, and ongoing accountability belong in a separately scoped partnership. The assessment does not promise rankings or sales results.
Let’s talk about what happens today and where an improvement could help.
More than 40 years in sales and leadership.
Helping HVAC owners turn more inquiries and estimates into booked jobs.
I spent eight years as an automotive service writer. At the counter and on the phone, I learned to ask good questions, explain technical work clearly, and earn a customer’s trust. Those skills became the foundation of a career spanning more than 40 years in sales and leadership, building sales processes and leading teams.
In my prior automotive leadership work in 2025, I led a team of 45 people that produced over $217 million in sales. That responsibility meant coaching people, executing processes, and staying accountable for results.
Today, I bring that experience to HVAC owners. I look at how your office handles calls, how your technicians explain recommendations, and what happens after an estimate. Then I work with you and your team to improve those conversations and follow through. You get an experienced sales leader who can evaluate the process, coach the people, and put practical tools to work.
“Before I suggest a change, I want to understand what’s happening and why.”
I only work with HVAC owners whose strong customer reviews reflect how they do business: honest recommendations, quality work, and making things right when something goes wrong.
Career background includes real estate, BMW of North America, Holman Automotive, and leadership roles in luxury automotive retail. Career organizations are listed for background only. No endorsement or affiliation with this service is implied.
Tell me what your team is working through. We’ll start there.
The goal is to help improve profitability by making more of the opportunities you already have. We choose a focused starting point and agree on what to measure.
Review whether your website makes your value clear, answers the questions buyers care about, and makes it easy to take the next step.
Map your inquiry-to-sale process. Identify missed handoffs and develop a consistent response and follow-up plan, with automation where it fits.
Help your team ask better questions, understand customer concerns, explain value, and guide decisions with confidence and respect.
Identify repetitive tasks that technology could support. Define the workflow, human oversight, and implementation needs before adding another tool.
Bring one challenge. We’ll discuss whether there’s a useful next step together.
The assessment shows where to focus first. The partnership helps you make changes, develop your team, and stay accountable for progress.
$499 one-time
A focused review of your online visibility, Google Business Profile, reviews, competitors, and how easily a customer can contact you.
Target delivery: Approximately seven days after receiving the necessary information and access.
Schedule a Free 20-Minute Introductory CallDetailed sales-process work, custom word tracks, coaching, follow-up systems, and ongoing accountability are scoped through the partnership. Website redesigns and paid advertising are not included. No ranking or sales results are guaranteed.
$1,500–$3,500 per month
Hands-on sales leadership and practical systems support, customized around your business's current needs.
Potential services, subject to agreed scope and confirmed capabilities:
We customize the engagement around your needs. Before work begins, we agree in writing on the monthly investment, deliverables, metrics, and responsibilities. Hold me accountable for the work I commit to and the progress we review together.
Schedule a Free 20-Minute Introductory CallSoftware, messaging, and advertising costs may be additional.
You don’t need to change everything at once. Start with one problem worth solving.
Start with a focused assessment of your online visibility and customer-contact gaps. Identify three actionable priorities and agree on one Google Business Profile improvement.
Agree on a focused scope, clear responsibilities, and a practical improvement your team can actually use. Start with the agreed profile improvement, then consider hands-on support if it fits.
Review response time, follow-up consistency, or sales conversion. Use the evidence to decide what comes next.
Choose a free guide for the challenge you want to tackle. Open a PDF to read it now, then save or print it for your team.
Each PDF opens in a new tab.
The guides are a starting point. A conversation helps us understand your situation.
No. I bring more than 40 years of sales and leadership experience, and I’m based right here in Georgetown. Looking for someone who will show up in person and work with your team? That’s part of what I offer through agreed working sessions. In a partnership, we improve your sales processes, coach your people, strengthen follow-up, and review the numbers together. Technology supports the work.
No. We agree on the work, the measures, and the review schedule. Rankings and sales depend on factors beyond my control. Any estimated value in your assessment is clearly labeled and is not a promised result.
Right now, yes. I work with HVAC owners in Georgetown and the Austin area so I can meet you in person and know your market.
No. Most fixes use what you already have: your phone, your office, and a few written scripts. If a tool would help, I tell you why before you spend anything.
I use modern tools to do the research faster. You get a real person who shows up, tells you what he found, and does the work.
Tell me about your HVAC business, what you want to improve, and where you think opportunities are being lost. We'll spend 20 minutes seeing whether I can help.